Welcome to NANA PENIDA TAXI. These Terms & Conditions govern the use of our website and the booking of our transportation, tour, and snorkeling services. By accessing our website or making a reservation, you agree to comply with these terms.

1. Booking Policy

All bookings are subject to availability.

• A booking is considered confirmed once you receive a confirmation from our team.
• Guests are responsible for providing accurate personal and booking information.
• Incorrect or incomplete information may affect your reservation.

2. Payment Policy

• Full payment or a deposit may be required to confirm your booking.
• Accepted payment methods will be communicated during the booking process.
• Any remaining balance must be paid before the tour or activity begins.

3. Cancellation & Refund Policy

• Free cancellation is available up to 24 hours before the scheduled departure.
• Cancellations made less than 24 hours before departure may not be eligible for a refund.
• Refund processing time may vary depending on the payment method used.
• No refunds will be provided for no-shows or unused services.

4. Tour & Activity Changes

• Tour schedules and itineraries may change due to weather conditions, sea conditions, traffic,
• government regulations, or other unforeseen circumstances.
• NANA PENIDA TAXI reserves the right to modify or cancel activities if necessary for guest safety.

5. Guest Responsibilities

Guests are expected to:

• Arrive on time at the designated meeting point.
• Follow all instructions provided by our guides and drivers.
• Respect local customs, regulations, and the environment.
• Take responsibility for their personal belongings throughout the trip.

6. Safety Policy

Guest safety is our highest priority.

Participants must:

• Follow all safety briefings.
• Wear life jackets during water activities when instructed.
• Inform us of any medical conditions or physical limitations before participating.
• Follow the guide's instructions at all times.

NANA PENIDA TAXI reserves the right to refuse participation if a guest's condition may pose a safety risk.

7. Transportation Services

• Pick-up and drop-off services are available in selected areas.
• Additional charges may apply for locations outside our service area.
• Delays caused by traffic, weather, or force majeure are beyond our control.

8. Snorkeling Activities

• Snorkeling is conducted under the supervision of experienced guides.
• Manta ray sightings cannot be guaranteed, as marine wildlife is unpredictable.
• Snorkeling locations may change depending on weather and sea conditions.

9. Liability

While we take every reasonable precaution to ensure your safety, NANA PENIDA TAXI shall not be held liable for:

• Loss or damage of personal belongings.
• Injuries resulting from failure to follow safety instructions.
• Delays caused by weather, traffic, natural disasters, or circumstances beyond our control.
• Changes or cancellations due to force majeure events.

10. Force Majeure

NANA PENIDA TAXI shall not be responsible for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Government restrictions
• Public emergencies
• Transportation disruptions

11. Website Usage

All content on this website, including text, images, logos, and graphics, is the property of NANA PENIDA TAXI unless otherwise stated.

Unauthorized reproduction, distribution, or modification of website content is prohibited without prior written permission.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website or booking our services, you consent to the collection and use of your information as described in that policy.

13. Additional Information

• Guests should arrive at the meeting point at least 15–30 minutes before departure.
• Bring appropriate clothing and personal items according to the selected activity.
• Children must be accompanied by a parent or guardian.
• Guests are responsible for ensuring they are physically fit to participate in the selected activities.
• By making a booking or paying a deposit, guests confirm that they have read, understood, and agreed to these Terms & Conditions.